You are now able to view your Desktop Wallboards on smartphones and tablets.
|31st Jan 2019 01:00 GMT||
On Thursday 31st January 2019 01:00 AM GMT, we will be updating this service to the latest application version. This will take approximately 15 minutes to complete, during which the reporting service will not be available and gaps may appear in historic call reporting due to non-collection of live call data.
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Real Time Call Reporting
Both historical and real time call reporting are available.
Visual Analytics and Charting
Customisable charts with real time capability are available across all report styles. There are multiple charts that are available including pie, doughnut, line, area, radar, column and bar charts. Charts are also available in 2D, 3D and stacked format.
Both individual statistic alarms and alarms that support a time threshold value can be easily configured. The duration of the alarms can be specified in hours, minutes and seconds.
Welcome to your call & contact center reporting service. You are not currently signed in. Click here to sign in and use the application.
You can open the application's documentation & help centre by left-clicking the Help link found at the bottom of web pages within this service. You can also press F1 to open the help centre.
200+ Real time & Historical Call Statistics
BLF Reports with DNIS/Account Code Stats Field